Service Request Ticket

Service Request Information

CONTACT	Name	Bentley, Larry	Date	May 01, 2008 02:17 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	bentleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060251 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	52l9vb1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, transfered from W#20010559-Adobe Acrobat 5/6 Standard from P0042186
	Wired NIC	00:13:72:A6:5A:03

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	May 12, 2008 12:47 PM	Encore cannot burn projects to CDs/DVDs if Roxio burning software is installed. I uninstalled the Roxio software and installed CDBurnerXP. Encore now works.	Add Attachment
Skyler Gregory	May 12, 2008 10:33 AM	Task reassigned to Brian Witt.	Add Attachment
Katie Jessel	May 12, 2008 09:49 AM	Is around from now until 5pm.	Add Attachment
Skyler Gregory	May 09, 2008 11:22 AM	I walked over there and no one was in. I'll put it back under UCS...	Add Attachment
Skyler Gregory	May 09, 2008 11:19 AM	Task reassigned to Skyler Gregory.	Add Attachment
Emily Warner	May 09, 2008 10:32 AM	He called back and really need someone to come look up the issue. (It's urgent)	Add Attachment
Chris Curtis	May 06, 2008 12:29 PM	He called back he is available 3-5pm today he hasn't heard back on anything yet.	Add Attachment
Christian Mendez	May 02, 2008 11:31 AM	anytime he has tried to burn anything on his DELL PC he gets the hardware error. He is trying to burn a dvd. He is available most of the day. He would like to get a call regarding when someone would show up.	Add Attachment