Service Request Ticket - # 25711

Service Request Information

CONTACT Name Ellingson, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2008 04:44 PM
Department Natural Science Division Phone 88865
Location Email ellingd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20031059[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell UltraSharp 19in Flat Panel Monitor #1908FP
Serial No. Location PDR

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jun 06, 2008 02:05 PM
****This is an email****
Hi Dr. Ellingson,

At the beginning of May you contacted Computer
Services asking for help with applications and
general computer help. The Technology Resource
Center can help with most applications, and offers
some classes to improve computer prowess for
university faculty and staff. I have left several
messages throughout the month trying to set a time
to meet with you. Since I've received no responses
from you I assume that you are comfortable with
your computer at this time. I plan to close the
task, but if you ever need it reopened please
contact computer services. The extension here is
88925 and your service request number is 25711 for
this task.

Thank you,

-- 
Audrey Sundkvist
WOU UCS Technician

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Audrey Sundkvist Jun 02, 2008 09:58 AM
Called and left a message asking for times.
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Audrey Sundkvist May 28, 2008 08:37 AM
Called and left a message asking for times.
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Audrey Sundkvist May 21, 2008 01:49 PM
Status changed to: Waiting for Contact
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Audrey Sundkvist May 21, 2008 01:49 PM
Called and left a message asking for times available.
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Brian Berkley May 20, 2008 04:35 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist May 02, 2008 12:49 PM
Don likes to chat, so whoever works with him be aware. Nice guy 
though.
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Courtney Carlson May 01, 2008 04:50 PM
Needs help with a few things. Namely:

Email: cutting and pasting issues for composing 
email.

Word... keeps asking him if he wants to save, and 
he's not sure if he's saving multiple copies in 
multiple places.

Said, "he's old and needs assistance." I realize 
TRC would be a resource for him, but believe we 
do email support? And with word it sounds like a 
POSSIBLE technical problem?

Availabilty. 11-1 tomorrow.
11a-7p Mondays Tuesdays Wwednesdays
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