Service Request Ticket - # 25731

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2008 09:30 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) May 06, 2008 01:22 PM 
it is done.
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Myron Hoeckle (Student) May 06, 2008 11:12 AM 
called left a msg for her I will copy the files
over when she gets her machine back online.
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Myron Hoeckle (Student) May 06, 2008 10:44 AM 
she needs some design templates it was a miss
communication
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Christian Mendez May 05, 2008 03:07 PM 
****This is an email****
I had a 2nd request...maybe it had a different 
number...about being able to split the viewing 
screen between 2 monitors. It was going to 
require a cable...but I didn't know if I need to 
order this or if you have one in stock, or...

Thanks!
cheryl
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Myron Hoeckle (Student) May 05, 2008 02:16 PM 
****This is an email****
Hey Prof. Davis:

The files have been copied (all 901 of them) it is
in a folder on your desktop called "From Old
Computer" 

if you need anything else just let us know.

Thanks,

Myron Hoeckle
U.C.S Senior Tech
X88925
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Myron Hoeckle (Student) May 05, 2008 02:10 PM 
files copied to her box.
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Myron Hoeckle (Student) May 05, 2008 01:24 PM 
I will check to see if her machine is on at 2
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Myron Hoeckle (Student) May 05, 2008 11:55 AM 
her documents have been copied to my backup folder.
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Brian Berkley May 05, 2008 10:24 AM 
Task reassigned to Myron Hoeckle.
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Katie Jessel May 05, 2008 09:32 AM 
Powerpoint backgrounds were saved on original 
computer, that she would like on her new laptop. 
Needs help transfering files.
Also would like a splitter to have two monitors

Available all day except from 12-2.
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