Service Request Ticket - # 25757

Service Request Information

CONTACT Name Djokotoe, Vivian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2008 12:37 PM
Department Criminal Justice Phone 88358
Location Email djokotoev@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20030940[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1703FP, 17 inch flat panel display
Serial No. N/A Location PDR
TECHS Submitted by Chris Curtis Contact ccurtis06@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) May 20, 2008 12:10 PM 
She called back and said there wasn't a problem
anymore. Flagging in case she has further problems.
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Myron Hoeckle (Student) May 15, 2008 02:12 PM 
Status changed to: Waiting for Contact
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Myron Hoeckle (Student) May 15, 2008 02:12 PM 
called asking her to call when she is in
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Adam Shinn May 14, 2008 10:23 AM 
correct wou number is 20030714[Edit Inv]
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Brian Berkley May 13, 2008 04:56 PM 
Ran the LDAP user check tool on her account.
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Brad Dougherty May 13, 2008 04:09 PM 
She has files in her H drive and she has
permissions to them.

A tech needs to go over and look at this problem
on her machine ASAP.
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Clayton Mitchell May 13, 2008 03:48 PM 
Task reassigned to Brad Dougherty.
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Clayton Mitchell May 13, 2008 03:48 PM 
Left VM and gave note to Brad about re-assignment.
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Patrick Shanley May 13, 2008 10:12 AM 
she called back still unable to access the H:/ 
drive and is beginning to worry
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Brian Berkley May 08, 2008 10:57 AM 
Task reassigned to Clayton Mitchel.
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Shannon McCormick May 08, 2008 09:28 AM 
She called back about it, saying she still can't 
get to the files and it is preventing her from 
working. She didn't seem distressed about it, but 
she can't work so it is fairly urgent.
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Skyler Gregory May 07, 2008 11:51 AM 
Task reassigned to Network Support.
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Chris Curtis May 06, 2008 12:40 PM 
She logged onto here computer and nothing is in 
here H: drive except a public html folder that 
she can't access. She is available Tuesdays and 
Thursdays from 9 to 10am and 12:30 to 2pm.
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