Service Request Ticket - # 25759

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2008 02:03 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Brandon Farley Contact bfarley@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 09, 2008 10:57 AM 
This was a mixture of problems. Lisa, Betty, Kim,
and Denise over in PR all did not have the
settings to allow everyone to view/change events
inside Sun Java's web-based email. To do it login
to the web-based email at www.wou.edu/newmail go
to the Calendar tab, and then select Manage
Calendars from the drop down box on the top right
of the screen. Click Edit for the user's name and
make sure all of the options are checked and then
click save.
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Audrey Sundkvist May 09, 2008 10:03 AM 
Oops, ignore the last message - Wrong SR.
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Audrey Sundkvist May 09, 2008 10:00 AM 
Went by the office and no one was in. I left a
voice message.
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Audrey Sundkvist May 09, 2008 09:49 AM 
Task reassigned to Audrey Sundkvist.
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Shannon McCormick May 08, 2008 09:53 AM 
I reopened the task.

Audrey just left from fixing an issue but they 
are haviong a small issue. Some events are still 
not showing up on everybody's calendar.
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Audrey Sundkvist May 08, 2008 09:41 AM 
I was using uidcal instead of calid in the
calendar location like for Thunderbird, which was
why they couldn't access some calendars.

Lisa's machine was assigning the H: drive to a
removeable drive, so I assigned that to L:. After
a restart the error stopped popping up.
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Audrey Sundkvist May 08, 2008 08:24 AM 
The laptop has non Thunderbird related issues (I
watched her open AIM and it gave the error, never
working with Thunderbird.)

Everyone except Betty Orwick is set-up.
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Katie Jessel May 07, 2008 09:05 AM 
Since Audrey installed thunderbird on the 
computers, an error comes up, she doesn't know if 
it is related to this. The error is: windows no 
disk and exception processing message. (this is a 
popup) buttons for cancel, try again, and 
continue. no matter what she choses, this happens 
again.

availability: someone can get to the computer all 
the time.
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Audrey Sundkvist May 07, 2008 08:22 AM 
Task reassigned to Audrey Sundkvist.
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Brandon Farley May 06, 2008 02:07 PM 
There are 3 computers that need it installed on:

#20031253[Edit Inv]
#20040475[Edit Inv]
#20031260[Edit Inv]

This computer is has lightning and thunderbird on
it  but needs its calendar synced to the others as
well.
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