Service Request Ticket - # 25769

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2008 09:41 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020078[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 3Z0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:07:E9:01:31:E8


TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact chmende@wou.edu 88925

Tracking

Entered by Date Memo
Christian Mendez
Email

Public

Entered by Date Memo
Christian Mendez May 14, 2008 10:27 AM
Task reassigned to Christian Mendez.
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Christian Mendez May 14, 2008 10:27 AM
Student Worker Sarah Martin called back and said 
that she got everything working now.
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Brian Witt May 14, 2008 10:07 AM
Left VM for her to call back and let me know when
she wants me to stop by today
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Patrick Shanley May 13, 2008 10:28 AM
the student/employee called back to schedule a 
date and time for brian to come and take care of 
the filemaker for her comp.
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Brian Witt May 12, 2008 04:07 PM
Left VM
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Brian Witt May 12, 2008 04:05 PM
I stopped by, but no one was in the office. 
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Brian Witt May 12, 2008 02:31 PM
Arrrrrrrr
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Christian Mendez May 12, 2008 01:35 PM
student called back and said Contribute Software 
is not working.

She cannot access it, it says : Create connection
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Brian Witt May 09, 2008 01:37 PM
Task reassigned to Brian Witt.
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Brian Witt May 09, 2008 01:36 PM
When I made her a new profile she lost her mapping
to the study abroad database on the Winchester
server. I remapped it.  
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Brian Witt May 09, 2008 01:01 PM
ok......
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Christian Mendez May 09, 2008 11:28 AM
Tina called back and said that Sarah is the 
student worker that needs access to Filemaker Pro:

Sarah Martin
V00214055
samartin06
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Emily Warner May 09, 2008 09:26 AM
Called again and Filemaker is still not 
accessible from this machine. Expressed that it 
is very urgent. 
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Christian Mendez May 07, 2008 11:03 AM
Tina called back and said that after Brian left, 

Now Filemaker is not accessible from that machine.
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Brian Witt May 07, 2008 10:36 AM
Remapped her drives 
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Brian Berkley May 07, 2008 09:57 AM
Task reassigned to Brian Witt.
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Katie Jessel May 07, 2008 09:44 AM
She needs urgent assistance. One of her students 
needed to work on that computer and it was not 
available.
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