Service Request Ticket

Service Request Information

CONTACT	Name	Gibbons, Steve	Date	May 07, 2008 07:48 PM
	Department	Social Science	Phone	88317
	Location		Email	gibbons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060803 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	DKBG1D1	Description	XPS M1210, 2.00GHz, 4MB L2 Cache, 667 MHz FSB
	Serial No.	DKBG1D1	Location	ITC 207 Storage (was SS Div. faculty checkout)
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS		Software	Windows Vista Business installed as Windows XP Pro, Microsoft office Pro Plus from P0061633 installed as Office Pro 2003
	Wired NIC	00:18:8B:D6:EC:A6
	Wireless NIC	00:1B:77:37:BF:11

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	pshanley05@wou.edu	88925

Entered by	Date	Memo
Patrick Shanley			Email Public
Entered by	Date	Memo
Patrick Shanley	May 08, 2008 10:51 AM	Task reassigned to Patrick Shanley.	Add Attachment
Patrick Shanley	May 08, 2008 10:51 AM	steve gibbons called back saying the problem fixed itself	Add Attachment
Audrey Sundkvist	May 08, 2008 10:47 AM	Called and left a voice message in the cellphone saying to give the machine a power cycle and if that does not work we will need to look at the machine when it is back on campus. I asked that he calls us back to let us know how it goes.	Add Attachment
Audrey Sundkvist	May 08, 2008 10:44 AM	20060803 is the laptop, not Gibbons' office machine, so the problem maybe with the laptop itself.	Add Attachment
Sarah Callaway	May 07, 2008 07:51 PM	His computer is experiencing an error which says a processor thread unexpectedly shut down. He is out of town so cannot bring his laptop in, and was hoping someone would call him to help him work on it. He may be in a meeting tomorrow morning. His cell number is: 503-910-0044	Add Attachment