Service Request Ticket - # 25799

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2008 08:51 AM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030139[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Pentium 4 Procesor
Serial No. 8HCZC31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Office XP Pro (P0044157) (9/2003), Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776

Wired NIC 00:A0:C9:B7:07:F1

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 12, 2008 11:39 AM 
I rolled back the driver and that fixed the video
display issue.

The machine had other problems. It was running
very slowly and missing Firefox and email
software. I installed Firefox and Thunderbird
incase they are needed. I also ran CCleaner and
Spybot S&D. It seemed markedly faster.

I put all the old profiles (not UCS people or
LeMaster's) in a file on the desktop of the
administrator profile called "OLD PROFILES" in
case there's docs in there people need. Spybot
runs faster when you have fewer profiles on the
machine.
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Audrey Sundkvist May 12, 2008 10:18 AM 
Task reassigned to Audrey Sundkvist.
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Emily Warner May 09, 2008 08:53 AM 
Bryan Dutton (NS 118) called for Michael because 
he is out of the office today and Monday.  A 
message about a video card pops up on the screen 
and he is unable to use his computer. Either 
Bryan (NS 118) Piper (NS 121) or Nikki (NS 104) 
will be able to let someone into his office at 
anytime.
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