Service Request Ticket - # 25806

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2008 10:51 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030699[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. GRC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:E4

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 09, 2008 03:29 PM 
Task reassigned to Brian Witt.
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Brian Witt May 09, 2008 03:29 PM 
Removed the trojan
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Brian Witt May 09, 2008 02:36 PM 
Called, no answer.  I think I'll stop by.
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Christian Mendez May 09, 2008 01:52 PM 
She will be in until 5pm.
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Audrey Sundkvist May 09, 2008 01:19 PM 
I left her a voicemail asking for times she is
available.
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Audrey Sundkvist May 09, 2008 01:18 PM 
I went over there at 1, but she was not there and
her office was locked. I waited until 1:15, but
she did not show up.
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Emily Warner May 09, 2008 10:54 AM 
She got a message saying that a virus was 
detected and she should call a technician. She is 
worried and she is available all day except from 
12-1.
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