Service Request Ticket

Service Request Information

CONTACT	Name	Lacey, Jenny	Date	May 12, 2008 11:31 AM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040563 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 SFF, Pentium 4 Processor 540
	Serial No.	117sk61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0050950
	Wired NIC	00:11:43:B1:3E:42

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	May 12, 2008 03:35 PM	Delivered the machine back to her.	Add Attachment
Christian Mendez	May 12, 2008 03:10 PM	She called back wanting a status on her machine.	Add Attachment
Brian Witt	May 12, 2008 02:30 PM	The 280 image is out of date. I am updating it now.	Add Attachment
Brian Witt	May 12, 2008 12:47 PM	She said Sophos picked up a virus. She restarted and got the blue screen. I am imaging her machine.	Add Attachment
Christian Mendez	May 12, 2008 12:21 PM	She called back and said she would be out from 1pm - 2pm to lunch. She said we have her consent to be in her office when she is gone to lunch.	Add Attachment
Brian Witt	May 12, 2008 11:36 AM	Task reassigned to Brian Witt.	Add Attachment
Christian Mendez	May 12, 2008 11:34 AM	She says that today her machine keeps shutting down. She is staring at a Blue Screen of death_ She told me that there are a bunch of numbers on the page with Beginning Physical Memory Dump at the bottom She will be in her office most of the day but will have to leave if she doesn't have a machine to work on.	Add Attachment