Service Request Ticket

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Service Request Information

CONTACT	Name	McMillan, June	Date	May 12, 2008 11:42 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050790 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	7PW5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Creative Suite Premium (v1 from P0049292)and CS2 v2 from P0058946,
	Wired NIC	00:12:3F:96:4A:2F

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jun 02, 2008 01:59 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jun 02, 2008 01:59 PM	She was not listed as an administrator on the box. It is used primarily by student workers, but she is their supervisor so I added her as an admin on the box so that she can install things like Java updates and the QAS software.	Add Attachment
Tricia Flaherty	Jun 02, 2008 11:15 AM	Quick Address pro is an annual renewal and there has never been disk media at UCS for it, the former contact for the software purchases/renewal Lenore Eliassen now works in HR but I spoke with her and she said that the company installs the software remotely and that June should know who to contact at QAS to get this done	Add Attachment
Adam Shinn	May 29, 2008 03:32 PM	remoted in and installed java	Add Attachment
Christian Mendez	May 28, 2008 11:58 AM	June called and said that they don't use FIREFOX which was placed on it. She mentions that Java is not installed on the machine. Quick Address Pro also needs to be installed	Add Attachment
Adam Shinn	May 28, 2008 11:26 AM	all programs are installed computer has yet to crash again after re image. brought the computer back and everything seems to be working fine.	Add Attachment
Adam Shinn	May 22, 2008 11:41 AM	indesign Illistrator Photoshop special programs being installed	Add Attachment
Adam Shinn	May 22, 2008 10:56 AM	Comp is still restarting on its own, re imaged it and so far it seems to have solved the problem. installed all of their old software on it now.	Add Attachment
Brian Witt	May 16, 2008 11:26 AM	Task reassigned to Adam Shinn.	Add Attachment
Brian Witt	May 16, 2008 11:26 AM	Software is installed along with their needed font.	Add Attachment
Brian Witt	May 16, 2008 11:05 AM	Illustrator CS2 is bundled with Adobe Creative Suite V2 Premium. I am installing it now.	Add Attachment
Brian Witt	May 16, 2008 10:44 AM	There is no record of Illustrator CS2 on T: I'll talk to Tricia and see if it was bundled with some other software.	Add Attachment
Brian Witt	May 16, 2008 10:43 AM	The correct version is Illustrator CS2. The reason they want that old version is because when importing documents using Illustrator 10, the formatting gets messed up.	Add Attachment
Brian Witt	May 16, 2008 09:57 AM	Task reassigned to Brian Witt.	Add Attachment
Emily Warner	May 16, 2008 09:49 AM	The correct version needs to be installed for Illustrator. She wants this done as soon as possible. Available all day today.	Add Attachment
Adam Shinn	May 15, 2008 02:33 PM	As a quick fix I installed the two programs they needed on a different student worker station so they could use it over the weekend	Add Attachment
Adam Shinn	May 15, 2008 02:33 PM	Same error being reported looks like its the mobo not the ram itself. Adam is RAMing a mobo now.	Add Attachment
Adam Shinn	May 15, 2008 02:10 PM	Task reassigned to Adam Shinn.	Add Attachment
Brandon Farley	May 15, 2008 01:24 PM	Adam just delivered the computer but it is doing the same thing as before and is very urgent now.	Add Attachment
Adam Shinn	May 15, 2008 12:52 PM	the RAM was bad, replaced it from the parts pc and stress tested the machine. it checked out. It is installed and working properly	Add Attachment
Adam Shinn	May 15, 2008 12:08 PM	Task reassigned to Adam Shinn.	Add Attachment
Christian Mendez	May 14, 2008 10:15 AM	She called us back this morning and wanted a status on her request.	Add Attachment
Patrick Shanley	May 13, 2008 11:06 AM	requesting a call back about when she might receive her comp. back or at least a replacement	Add Attachment
Skyler Gregory	May 12, 2008 12:44 PM	It's sitting on my desk. I'm off to class.	Add Attachment
Skyler Gregory	May 12, 2008 12:44 PM	My guess is it's an overheating issue. Now I just need to figure out which part is overheating.	Add Attachment
Myron Hoeckle (Student)	May 12, 2008 12:27 PM	Task reassigned to Skyler Gregory.	Add Attachment
Christian Mendez	May 12, 2008 11:43 AM	The machine is located in Recruitment area of Admin APS 408. The machine is a DELL, she says its pretty urgent and its the only machine with InDesign on it. She will be in her office all day today.	Add Attachment