Service Request Ticket

Service Request Information

CONTACT	Name	Lacey, Jenny	Date	May 13, 2008 07:46 AM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040563 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 SFF, Pentium 4 Processor 540
	Serial No.	117sk61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0050950
	Wired NIC	00:11:43:B1:3E:42

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	May 13, 2008 03:21 PM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	May 13, 2008 03:21 PM	Fixed a number of errors she was gettin at startup. computer is runing fine now.	Add Attachment
Brian Berkley	May 13, 2008 03:10 PM	Sending Adam Shinn over with a cmos battery.	Add Attachment
Joan Guralnick	May 13, 2008 03:02 PM	Jenny called back. She is feeling ignored. She did finally get her machine running but is concerned that something is really wrong with it and wants someone to take a look at it.	Add Attachment
Jackie Digmann	May 13, 2008 07:48 AM	She was with out a computer for awhile due to it needing repairs, so she hopes this won't take very long.	Add Attachment
Jackie Digmann	May 13, 2008 07:48 AM	Alert system battery volatage is low. She had it repaired and now it is saying this on her screen. She says it will open in safe mode, but she is afraid to mess with it. Contact Jenny at 8280	Add Attachment