Service Request Ticket - # 25840

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2008 10:55 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070169[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 2C9BBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:2E:A1

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 13, 2008 11:28 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 13, 2008 11:21 AM 
This task is not about Adobe Reader.

This task was about having an error message when
they try and run Adobe Photoshop CS2 on the
Terminal Server, specifically TS11.

The error is "Could not initialize Photoshop
because the file is locked"? And has to do with
the scratch disk.
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Patrick Shanley May 13, 2008 10:56 AM 
Students can only access the adobe reader on thin 
clients and thru the remote desktop and several 
students have been unable on this one comp. in 
the library
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