Service Request Ticket - # 25846

Service Request Ticket - # 25846

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Service Request Information

CONTACT	Name	Deardorff, Pamela	Date	May 13, 2008 03:06 PM
	Department	The Research Institute	Phone	88780
	Location		Email	deardop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050367 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	7XBKG81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054489
	Wired NIC	00:12:3F:97:B7:AC

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jul 11, 2008 01:52 PM	**This is an email** Hi Audrey, I figured out the graphics problem. I haven't noticed the problem with the bullets for awhile now either. I'll let you know if the problem comes back. Thanks Pam Pam Deardorff, Director Early Childhood and Training Department The Teaching Research Institute Western Oregon University 345 N. Monmouth Ave. Monmouth, Oregon 97361 503-838-8780	Add Attachment
Audrey Sundkvist	Jul 10, 2008 09:29 AM	**This is an email** Hi Pam, In May you contacted University Computing Services about issues you experienced while printing graphics and using bulleted lists in Word. The task was originally allocated to a technician who graduated this year, and so I acquired the task. I am sorry for the delay in contacting you; I do not know why the original tech did not contact you sooner. Also, I attempted to contact you in June. Please let me know if these issues are still occurring and when it is best to contact you. Thank you, -- Audrey Sundkvist WOU UCS Student Technician asundkv@wou.edu Service Request ext. 88925	Add Attachment
Audrey Sundkvist	Jun 23, 2008 09:44 AM	**This is an email** Hi Pam, In May you contacted University Computing Services about issues you experienced while printing graphics and using bulleted lists in Word. The task was originally allocated to a technician who graduated this year, and so I only recently acquired the task. I am sorry for the delay in contacting you; I do not know why the original tech did not contact you sooner. Please let me know if these issues are still occurring and when it is best to contact you. Again, I apologize for the delay in contact. Thank you, -- Audrey Sundkvist WOU UCS Technician	Add Attachment
Audrey Sundkvist	Jun 13, 2008 11:48 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Brian Berkley	May 20, 2008 04:36 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Brandon Farley	May 13, 2008 03:08 PM	She cannot get the graphics to print when others in the office can print the same document and the graphics will print. Aslo... When in word: When she tries to use a bullet it gives her an error and says that Word needs to close every time. This happens each time she tries and closes the program on her.	Add Attachment