Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	May 13, 2008 03:10 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070147 (opens in a new window)	Bldg/Room	HWC 128
	Service Tag	84GBBD1	Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	84GBBD1	Location	Conference Rm
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:52:F8:72

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	chmende@wou.edu	88925

Entered by	Date	Memo
Christian Mendez			Email Public
Entered by	Date	Memo
Christian Mendez	May 14, 2008 02:20 PM	Task reassigned to Christian Mendez.	Add Attachment
Christian Mendez	May 14, 2008 02:20 PM	It was defaulting to windows media player. She is using VLC now and it works fine.	Add Attachment
Myron Hoeckle (Student)	May 14, 2008 11:28 AM	Status changed to: Waiting for Contact	Add Attachment
Myron Hoeckle (Student)	May 14, 2008 11:27 AM	called let her know I am ready when they are.	Add Attachment
Myron Hoeckle (Student)	May 14, 2008 11:00 AM	VLC player FTW!	Add Attachment
Myron Hoeckle (Student)	May 13, 2008 03:14 PM	Task reassigned to Myron Hoeckle.	Add Attachment