Service Request Ticket - # 25857

Service Request Information

CONTACT Name McFadden, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2008 10:31 AM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcfadds@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070626[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 20in, 2.0GHz Intel Core 2 Duo #Z0E2
Serial No. SQP7512HJX87 Location PDR

CPU Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)


OS Unknown Software Microsoft Office PRO 2004 MAC License from P0064194

Wired NIC 00:1E:C2:00:22:39


Wireless NIC 00:1D:4F:FD:C8:60

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn May 14, 2008 11:35 AM 
****This is an email****

Ms. McFadden.

Hi, this is Adam from UCS. If the CD your are 
trying to retrieve does not eject when you push 
the eject button, restart your computer and as 
it is booting hold down the mouse button, this 
should force the cd to eject. If you still have 
any issues please give us a call back at 88925. 
Thank you,

Adam Shinn
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Adam Shinn May 14, 2008 11:35 AM 
Task reassigned to Adam Shinn.
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Christian Mendez May 14, 2008 10:33 AM 
She has a MAC_

Susan inserted a CD (not cd-r) into her machine, 
but the icon never appeared on the desktop, and 
when she tries to eject it, nothing happens.

She has class at 11am, she will leaver her office 
open and mentioned that it is ok for us to go in 
her office. The CD case will be on her desk next 
to her machine.
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