Service Request Ticket - # 25863

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2008 02:39 PM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060591[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Precision 690 Computer, 2.00GHz, 4MB L2, 1333
Serial No. 1C35VC1 Location PDR

CPU Quad Xeon, Two 2GHz Dual-Core Intel Xeon


OS Unknown Software

Wired NIC 00:19:B9:2C:25:AA

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 28, 2008 01:32 PM 
I talked to Myron.  He has a more recent service
request (25941) that deals with this same issue. 
Since he has the most experience with the
situation, I will close this task and let him take
it from here.
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Brian Witt May 28, 2008 11:39 AM 
It looks like the software works as far as editing
videos and burning DVDs.  The software will
randomly give an error, though, saying the
software encountered a serious problem and needs
to close. Larry is playing with settings, etc. and
told me to get back to him around 1:30
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Brian Witt May 28, 2008 09:17 AM 
They are currently testing the system out for
errors.  Larry told me to stop by in 90 minutes or so
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Brian Witt May 28, 2008 09:00 AM 
Larry says the machine freezes and is really slow
when trying to burn a DVD.
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Brian Witt May 16, 2008 12:16 PM 
Task reassigned to Brian Witt.
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Brian Witt May 16, 2008 12:16 PM 
It just never ends with this software
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Christian Mendez May 14, 2008 02:41 PM 
He noticed that when he installed the automatic 
updates this morning, he could no longer use 
these programs.

He mentions that they lock up after a few minutes.

Premiere and Encore both part of the CS2 Adobe 
suite.

He will be at his office after 4pm.

He will be back on Monday of next week. He says 
that Roy Bennet will let the tech in.
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