Service Request Ticket - # 25869

Service Request Information

CONTACT Name Lind, Joshua   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2008 08:47 AM
Department Phone 88187
Location Email lindj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050777[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. GPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:B8

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jul 17, 2008 03:11 PM 
sftp is working, at the time he called back for an
update, that port was blocked.
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Brian Berkley Jul 17, 2008 03:08 PM 
Task reassigned to Brian Berkley.
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Christian Mendez Jul 09, 2008 01:55 PM 
His voicemail says he will be OUT of the Office 
until the END OF JULY

left him a vm asking him to call us back.
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Katie Jessel Jun 11, 2008 12:38 PM 
left a voicemail
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Myron Hoeckle (Student) Jun 04, 2008 01:24 PM 
Status changed to: Waiting for Contact
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Myron Hoeckle (Student) May 27, 2008 11:12 AM 
called to get a time where I could look at this
issue with him.
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Christian Mendez May 23, 2008 12:42 PM 
He called for a status on his request.
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Brian Berkley May 20, 2008 04:36 PM 
Task reassigned to Myron Hoeckle.
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Shannon McCormick May 15, 2008 08:52 AM 
He is getting an error that says "could not 
connect to server" He has had trouble since we 
have been using the apollo server. He ftps large 
files with it to put in exell.

Unavailable 2-4pm today, unavailable 10-11am 
tomorrow. Call office phone.
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