Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	May 16, 2008 01:27 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060103 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
	Serial No.	0620YB0361	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:94:54

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Sep 16, 2008 11:56 AM	It's working now.	Add Attachment
Christian Mendez	Sep 11, 2008 10:24 AM	Its their ONLY access to the library catalogue on the 2nd floor. She wanted to make sure we did not forget about this task and really want it taken care of before the new term starts.	Add Attachment
Brian Berkley	Jun 12, 2008 11:46 AM	Task reassigned to Brad Dougherty.	Add Attachment
Joan Guralnick	Jun 12, 2008 11:42 AM	They really want this attended to before summer term starts	Add Attachment
Myron Hoeckle (Student)	May 20, 2008 10:08 AM	Brad: "we have alot of eggs in that basket, and no way to support them"	Add Attachment
Myron Hoeckle (Student)	May 19, 2008 02:10 PM	this is really 20060103 no one around knows how to make this a kiosk station... good times.	Add Attachment
Myron Hoeckle (Student)	May 19, 2008 01:48 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	May 19, 2008 01:48 PM	...of course the monitor... heading there to get the real wou ID	Add Attachment
Christian Mendez	May 16, 2008 01:29 PM	The Thin Client Kiosk in the 2nd floor of library is displaying a normal thin client login instead of the Kiosk display wou# 20070184	Add Attachment