Service Request Ticket - # 25896

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2008 04:55 PM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20030124[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Personal Inkjet Printer J740
Serial No. CN-T0597-48730-36B-0992 Location PDR

Model J740 Hostname
Notes 10ft Dell USB Printer Cable Ink/Toner Refill
TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jun 11, 2008 01:00 PM 
The printer prints sporadically when shared or
not. It has something wrong internally. Shondra
said she'd look into getting a new printer.
 Add Attachment
Audrey Sundkvist Jun 11, 2008 09:31 AM 
The printer is a Dell Personal Inkjet Printer J740.
 Add Attachment
Audrey Sundkvist Jun 10, 2008 03:05 PM 
9am Tomorrow
 Add Attachment
Audrey Sundkvist Jun 04, 2008 12:04 PM 
I called and left a message asking for times she's
normally in her office so we ca try calling her at
those times.
 Add Attachment
Christian Mendez May 28, 2008 11:35 AM 
She will be in all day today. She just happened 
to leave the office when the techs came by.

She said to CALL first however.
 Add Attachment
Katie Jessel May 28, 2008 08:44 AM 
Called back.
Available anytime between now and noon today.
Other than that, call before someone goes over.
 Add Attachment
Audrey Sundkvist May 28, 2008 08:34 AM 
Called and asked for time.
 Add Attachment
Shannon McCormick May 22, 2008 08:37 AM 
Called back this morning asking for Audrey. The 
will be around this morning until about 11am.
 Add Attachment
Audrey Sundkvist May 22, 2008 08:27 AM 
Status changed to: Waiting for Contact
 Add Attachment
Audrey Sundkvist May 22, 2008 08:27 AM 
Called and left a message asking for times
tomorrow or Monday she would like to schedule for
this setup.
 Add Attachment
Audrey Sundkvist May 21, 2008 03:06 PM 
Called and left a message saying I'd call tomorrow
morning at about 8:30.
 Add Attachment
Brian Berkley May 20, 2008 04:00 PM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Brian Berkley May 20, 2008 04:00 PM 
If this printer is a local printer attached to a
USB port, then it needs to be shared, and clients
mapped to the system it is attached to.  Check
power management settings to make sure the system
doesn't turn off the USB port to save power.
 Add Attachment
Audrey Sundkvist May 20, 2008 10:27 AM 
There is no Windows Server 2003 drivers for this
type of printer (Dell Inkjet Printer J740). I am
not sure it can be done.
 Add Attachment
Sarah Callaway May 16, 2008 04:56 PM 
****This is an email****
We need to have ALL of the computers in the 
Upward Bound Office networked to the COLOR 
Printer (in addition to our B&W printer).  The 
color printer WOU # is 20030124[Edit Inv].  Please call me 
at 503-838-8617 to make sure I am here before 
coming over.
Thank you.

Shondra Russell, M.Ed. 
Director 
Upward Bound 
Western Oregon University
Add Attachment