Service Request Ticket - # 25912

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2008 02:39 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070155[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 2GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:18:4F


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Christian Mendez May 23, 2008 09:03 AM
****This is an email****

 
Good morning Judd, 

I want to follow up with your regarding our e-
mail earlier this week when we “…created a new 
database by importing the tables from Cliodata, 
relinked CLIO….”

 

The next morning Brian Berkley, our head 
computing technician, called me saying that when 
we create a new database by importing tables we 
then are not able to alter / change the data 
within the tables.  The tables become what I 
call ‘frozen’.  (Please correct me if I have this 
information incorrect Brian).

 

In an effort to ‘unfreeze’ the CLIO tables / 
database I completed your instructions of 
compact, repair, and re-link.  Once this was 
completed I was able to alter / change the data 
within the tables.  Thus far Clio appears to be 
running smoothly. 

 

Thank you, 

Lori Davidson 

~~~~~~~~~~~~~

Lori Davidson 

ILL / LMS / WOU

503-838-8884

davidsol@wou.edu

~~~~~~~~~~~~~~~


--------------------------------------------------
------------------------------

From: Lori Davidson [mailto:davidsol@wou.edu] 
Sent: Tuesday, May 20, 2008 7:57 AM
To: judd@cliosoftware.com
Cc: Lori Davidson
Subject: RE: CLIO - Error Msg 3709

 

Hi Judd, 

We’ll give it go.  Thank you for being available. 

Lori D. 

 

~~~~~~~~~~~~~

Lori Davidson 

ILL / LMS / WOU

503-838-8884

davidsol@wou.edu

Add Attachment
Brian Witt May 23, 2008 08:23 AM
Lori mentioned something about Brian Berkley
saying they cannot edit data via my methods?  I
called to check up on this and it looks like they
are up and running.  She is sending an email that
documents the repair procedure so that we readily
fix this in the future.  
Add Attachment
Brian Witt May 23, 2008 08:15 AM
Clio just uses a database, which was corrupt.  I
showed them they could create a new database and
then import their tables from the old database. 
This worked.  They contacted their technical guy
Judd to double check on this solution. 
Add Attachment
Brian Berkley May 20, 2008 09:57 AM
Task reassigned to Brian Witt.
Add Attachment
Brian Berkley May 20, 2008 09:57 AM
Please document the tasks done to correct this error.
Add Attachment
Christian Mendez May 20, 2008 08:04 AM
****This is an email****
Good morning, 

Judd’s reply to our e-mail is below.  I will re-
link Clio on our computers (Camila would you 
please re-link your computer?) and at the end of 
the day let you know how processing went. 

Brian ~ Camila thank you for all of your extended 
time and support last night. 

Lori D. 

 

~~~~~~~~~~~~~

Lori Davidson 

ILL / LMS / WOU

503-838-8884

davidsol@wou.edu

~~~~~~~~~~~~~~~


--------------------------------------------------
------------------------------

From: Judd Knight [mailto:judd.knight@gmail.com] 
Sent: Monday, May 19, 2008 10:14 PM
To: Lori Davidson
Subject: Re: CLIO - Error Msg 3709

 

Hello Lori,

 

Yes, it should be fine.  There are no inherent 
relationships set with the Cliodata.mdb file. If 
you find that using Clio becomes sluggish, please 
let me know.  The sluggish when performing 
searches, updating or moving from one screen to 
the next can be a sign of missing indexes which 
can be rebuilt.

 

Judd

On Mon, May 19, 2008 at 7:28 PM, Lori Davidson 
 wrote:

Hi Judd, 

We're receiving the error message 3709 when we 
attempt to send updates to OCLC.  We don't 
receive this error message when we download from 
OCLC from Clio or Clio Request.  

I attempted to complete a compact & repair in MS 
Access and receive an error message Access has 
encounter a problem and needs to close, and then 
it shuts down MS Access. 

Then we created a new database by importing the 
tables from Cliodata, relinked CLIO, this 
appeared to work ~ when we attempted to send 
updates to OCL we did not receive the 3709 error 
message.  Is this a viable option? 

Thank you, 

Lori D. 
Add Attachment
Joan Guralnick May 19, 2008 03:34 PM
Task reassigned to Brian Berkley.
Add Attachment
Joan Guralnick May 19, 2008 02:49 PM
3 parts here.  MS Access pulls data to and from 
ClioData. ClioData gets data to and from   an 
online service called World Cat (online book 
catalog).  Data goes both ways.  She is unable 
to describe what is happening so I could figure 
out where it is failing.  The data files are at
I:\apps\clio\cliodata
Add Attachment
Christian Mendez May 19, 2008 02:41 PM
She said that she is in Microsoft Access do a 
compact repair on the Clio Data but it gives her 
an error:

Microsoft Access has ran into a problem and needs 
to close

She mentions that this is crucial software that 
they need in order to work in the library.
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