Service Request Ticket - # 25917

Service Request Information

CONTACT Name Strand, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2008 07:48 AM
Department Humanities Division Phone 88325
Location Email strandc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030596[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. HG30Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:51:E8


TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist May 20, 2008 10:14 AM
It ended up that her machine will boot. I swapped
the hard drives on the machines and it booted
fine. So I reinstalled the old hard drive and it
booted fine. I noticed a lot of dust, so I gave
the machine a dusting. It was probably overheating
and the dust caused an issue with the boot
sequence. I told her to save her stuff to her h:\
drive so that she won't lose any data if something
does fail.
Add Attachment
Audrey Sundkvist May 20, 2008 09:31 AM
Her office is in Maaske 317. The machine she had
(20030596) does not boot even to the Dell screen.
I am trying to setup a replacement for her (20030150).
Add Attachment
Audrey Sundkvist May 20, 2008 08:52 AM
Task reassigned to Audrey Sundkvist.
Add Attachment
Audrey Sundkvist May 20, 2008 08:51 AM
I'll go have a look.
Add Attachment
Jackie Digmann May 20, 2008 07:51 AM
contact Sheryl at 88325 anytime except between 10-
12, then later at 3. 
You can also leave a message or talk to Debbie 
Brawn her secretary if she is not in at the 
office.
She said her computer overheated yesterday so she 
turned it off, but today when she tries to turn 
it on she can hear the computer starting (ie fans 
and lights) but the monitor will not.
Add Attachment