Service Request Ticket - # 25918

Service Request Information

CONTACT Name Blunck, Russ   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2008 08:27 AM
Department Phone 88160
Location Email blunckr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071106[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. G60KDG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003

Wired NIC 00:1C:23:55:93:E0


Wireless NIC 00:1F:3B:9A:F8:01

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jun 23, 2008 09:32 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jun 23, 2008 09:31 AM 
I set this up. He had given the non-working laptop
to Adam. He gave me his tower (W#20040152) which I
am putting into storage.
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Rebecca Murphy Jun 20, 2008 03:03 PM 
called wants the laptop on Monday. Should be in
most of the day, just call before delivery.
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Audrey Sundkvist Jun 18, 2008 04:06 PM 
Ready for delivery
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Audrey Sundkvist Jun 18, 2008 03:45 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jun 18, 2008 03:45 PM 
Imaged. I am setting this up now.
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Tricia Flaherty Jun 18, 2008 09:45 AM 
Laptop is inventoried and ready to go out to 
Russ Blunk, I will put it in TECH inbox #1 with 
GFA setup sheet
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Tricia Flaherty May 29, 2008 04:41 PM 
laaptop ordered I will update when it arrives, 
order#3447
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Adam Shinn May 20, 2008 01:46 PM 
Task reassigned to Tricia Flaherty.
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Adam Shinn May 20, 2008 01:46 PM 
pending order..
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Adam Shinn May 20, 2008 01:44 PM 
Looks like we are getting them a new laptop.
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Adam Shinn May 20, 2008 01:30 PM 
The dell laptop has a bad video adapter and the 
motherboard needs to be replaced. The laptop is 
out of warranty and is somewhat old. I gave it 
to Adam to see what we could do about it.
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Adam Shinn May 20, 2008 12:09 PM 
Task reassigned to Adam Shinn.
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Christian Mendez May 20, 2008 08:29 AM 
He brought in a DELL laptop that when he turns it 
on, it beeps a few times and never boots up.

He doesnt think its the battery because he's got 
it plugged in when he tries.

The Laptop is a DELL INSPIRON 5100
He brought it in and its here at the SRD.
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