Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Bentley, Larry	Date	May 21, 2008 09:07 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	bentleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060591 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Precision 690 Computer, 2.00GHz, 4MB L2, 1333
	Serial No.	1C35VC1	Location	PDR
	CPU	Quad Xeon, Two 2GHz Dual-Core Intel Xeon
	OS	Unknown	Software
	Wired NIC	00:19:B9:2C:25:AA

TECHS	Submitted by	Katie Jessel	Contact	kjessel@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jun 03, 2008 02:38 PM	closing for the time being until told otherwise	Add Attachment
Myron Hoeckle (Student)	Jun 03, 2008 10:23 AM	the 2 gig change did nothing. back to square one.	Add Attachment
Myron Hoeckle (Student)	Jun 02, 2008 01:42 PM	he did not have a chance to review it.	Add Attachment
Myron Hoeckle (Student)	Jun 02, 2008 01:39 PM	I took out 2 g of ram as a test, stopping by to check again.	Add Attachment
Myron Hoeckle (Student)	Jun 02, 2008 11:36 AM	tech support it is	Add Attachment
Myron Hoeckle (Student)	Jun 02, 2008 11:36 AM	http://www.adobe.com/aboutadobe/contact.html	Add Attachment
Myron Hoeckle (Student)	May 22, 2008 02:06 PM	I will have to fiddle with the RAM boiling it down to 2 gigs because I was reading a forum post it seemed like everyones problem was xp with 4 gigs of RAM.	Add Attachment
Myron Hoeckle (Student)	May 22, 2008 12:43 PM	you have to love very detailed errors.	Add Attachment
Myron Hoeckle (Student)	May 22, 2008 12:41 PM	"preimere has encountered a serious error and has to shutdown."	Add Attachment
Myron Hoeckle (Student)	May 22, 2008 11:08 AM	heading back to obsereve a crash.	Add Attachment
Christian Mendez	May 21, 2008 03:06 PM	Larry called and said that It CRASHED again after Myron Left. Asked me to open up the request.	Add Attachment
Myron Hoeckle (Student)	May 21, 2008 02:58 PM	flagging for quick recovery since this has been recurring.	Add Attachment
Myron Hoeckle (Student)	May 21, 2008 02:55 PM	I have added the /3GB switch to the boot.ini file, and uninstalled adobe bridge 1.0	Add Attachment
Myron Hoeckle (Student)	May 21, 2008 12:01 PM	http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx	Add Attachment
Myron Hoeckle (Student)	May 21, 2008 11:57 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	May 21, 2008 11:57 AM	on it	Add Attachment
Katie Jessel	May 21, 2008 09:09 AM	similar to 25863	Add Attachment
Katie Jessel	May 21, 2008 09:08 AM	Available today and tomorrow all day, call before going in. Said this has happened before...	Add Attachment