Service Request Ticket - # 25943

Service Request Information

CONTACT Name Ritter, Dionne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2008 09:13 AM
Department Advancement & Foundation Phone 88281
Location Email parksd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070640[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 9050dn Printer #Q3723A#ABA
Serial No. JPRL81F068 Location PDR

Model q3723a Hostname
Notes 2000 Sheet Input Tray C8531A, Duplexing, addt'l 256MB added from Crucial P0064498 2-2008 Ink/Toner Refill

Wired NIC 00:1B:78:27:DF:6B

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 21, 2008 01:56 PM 
Task reassigned to Adam Wehner.
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Adam Wehner May 21, 2008 01:56 PM 
Went and looked at printer.  They will probably
need to get a new toner cartridge.
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Christian Mendez May 21, 2008 11:22 AM 
She called back and said printer DUCK was the one 
with the issue and they belive it needs to be 
cleaned
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Katie Jessel May 21, 2008 09:23 AM 
25940 She also has another request from today.
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Katie Jessel May 21, 2008 09:14 AM 
Printer is smudging ink. Ink is getting all over 
even when a blank page is printed.

Someone should be able to get to the printer all 
day during normal business hours.
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