Service Request Ticket - # 25946

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2008 12:01 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060100[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
Serial No. S0746BE84EB Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:A7:F6:5A

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 21, 2008 01:46 PM 
It is working now.
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Audrey Sundkvist May 21, 2008 01:36 PM 
It is dead. The replacement's W# is 20051169[Edit Inv].
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Brian Berkley May 21, 2008 01:07 PM 
Task reassigned to Audrey Sundkvist.
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Brian Berkley May 21, 2008 01:03 PM 
Task reassigned to Adam Wehner.
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Brian Berkley May 21, 2008 01:02 PM 
Client was reset from sunray management server and
still has black screen.

Needs replacing.
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Christian Mendez May 21, 2008 12:02 PM 
The thin client is located in Arnold Arms 302.
wou# 20060100[Edit Inv]

She says that there is a black screen with only 
the mouse pointer and they cannot hover to the 
top to X out of anything.
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