Service Request Ticket - # 25947

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2008 12:44 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030683[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. CN80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:C0:C8


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jun 04, 2008 10:37 AM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jun 04, 2008 10:37 AM
She said this hasn't be an issue recently.
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Joan Guralnick Jun 03, 2008 09:30 AM
This morning will work until 1200
tomorrow after 1000
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Audrey Sundkvist Jun 02, 2008 12:58 PM
Status changed to: Waiting for Contact
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Audrey Sundkvist Jun 02, 2008 12:58 PM
I just left a message asking which of the
following times would be good for her, since the
room should be unoccupied:
Today until 3pm
Tomorrow 8-11
Wednesday after 10
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Audrey Sundkvist Jun 02, 2008 12:53 PM
Called, but didn't leave a message.
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Audrey Sundkvist May 22, 2008 08:23 AM
****This is an email****
Hi Audrey--
 
It's still doing the wierd resizing thing for me
(I guess it's the contents in the Field-of-View
that's actually being resized, not the total space
that the window occupies on the desktop).
 
There are lab classes in there all day tomorrow;
I'm sure they can use the program even if it is
acting a little funky at that one station.
 
Thanks for trying to help-
Piper M.W.
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Audrey Sundkvist May 21, 2008 03:31 PM
I maximized everything and did a restart. Piper
said she'd try it out and let us know if it isn't
working.
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Audrey Sundkvist May 21, 2008 02:25 PM
Status changed to: Waiting for Contact
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Audrey Sundkvist May 21, 2008 02:19 PM
****This is an email****
Hi Piper,

I went by NS 123 and looked at the computer with
the WOU inventory number 20030683[Edit Inv]. It was running
STELLA at the time logged in as nsstudent. I was
able to resize the window and advance to the next
pane without it resizing. Please test it out again
when you have a chance, then email me and let me
know if it still is not doing what you wanted. I
am available from 8:00-11:00 Thurasdays and
8:30-3:30 Fridays. Please email me back with a
time that works for you in that range.

Simply email me back or call extension 88925 and
reference service request 25947.

Thank you,

-- 
Audrey Sundkvist
WOU UCS Technician

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Audrey Sundkvist May 21, 2008 01:50 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist May 21, 2008 01:50 PM
I will go have a look.
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Christian Mendez May 21, 2008 12:44 PM
****This is an email****
Hi there,
 
This probably has a simple answer, but it has me 
stumped. Can you give me some simple directions 
on resizing multiple windows, to get the contents 
to fill up the whole screen? 
 
I'm using the STELLA program on one of the lab 
computers in NS 123 (its WOU # is 20030683). 
 
On all of the rest of the lab machines, when I 
open the STELLA program it has a large font, and 
the contents fill up the whole (inner) screen. 
When I click through from one page to the next, 
the contents stay the same size and fill up the 
screen.
 
However, on WOU 20030683[Edit Inv], I have to manually 
resize the window so the contents fill it/ it has 
a larger font; then when I click to the next page 
it resizes itself to have tiny font & does not 
fill the whole screen.
 
Any suggestions?
 
There is no class in NS 123 for the rest of the 
day.
 
Thanks,
Piper M.W.


Piper Mueller-Warrant 
Biology Lab Preparator 
Western Oregon University 
345 N. Monmouth Ave, Monmouth, OR 97361 
phone (503)838-8859, fax (503)838-8072 
muellerp@wou.edu

 
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