Service Request Ticket - # 25955

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2008 03:04 PM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 21, 2008 03:20 PM 
She uses a laptop that was already connected to
her monitor. She needed Display settings adjusted.
I set that up for her.
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Audrey Sundkvist May 21, 2008 03:07 PM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez May 21, 2008 03:05 PM 
She has 2 DELL Monitors that she would like to 
set up to her Laptop.

She mentios that a UCS tech told her that she 
just needed a cable to set that up.

She is available most of the day til 5pm.
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