I am transfering his iTunes file to my network
drive and then will put it onto his machine.

Keller called again for a tech. NO one was in

****This is an email****
As a "shot in the dark" I tried playing one of the
music files in Finale while logged into the
machine as a different account that WOUUser. The
file played! This was not the case when the issue
original manifested itself before all of the
hassle about temporary machines, but I was glad
that it was the case now. I created a second
account on the machine named WOUUser2 and moved
all of your data to it via copy and paste. It's a
bit of an old-school method, but it is reliable. I
was able to get your Safari stuff to move over,
but Mac Mail needs re-setup and Firefox would not
copy properly. If you really need your Firefox
bookmarks let me know. I will try to extract them
from the temporary machine you had. As for Mac
Mail: it may appear to be working, but it's not
fully setup. In Preferences, under the Accounts
section, the password is blank (since I didn't
know it). It may work after adding that. It may
not. Mail programs can be finicky. You can access
your mail in the meantime on the web at
http://www.wou.edu/newmail. Will you be on campus
Friday at all? If so I'd like to arrange a time to
meet with you for the Mac Mail setup and to make
sure everything is working on your Mac. I am
available Friday anytime from 8am-3:30pm.

Thank you,

Audrey Sundkvist
WOU UCS Technician

****This is an email****
Hi Audrey,
Migration finished, but Finale crashed on the
first try. What should we try next?
keller

Dr. Keller Coker

Associate Professor of Music History and Jazz Studies

345 N. Monmouth Ave.

Monmouth OR 97361

cokerk@wou.edu

(503) 881-0543

I have his old machine working and able to play
files in Finale. I will migrate his data to it
while he is in class at 3.

When you press the play button on a file in Finale
the program closes. A fresh installation of Finale
produced the same results.

I also updated the priority as well. His classes
final grades depend on him teaching this lesson
this week.

****This is an email****
Hi Dr. Coker,

I wanted to go over what has been going on with
your Mac. I know you're wondering what has been
going on with your Mac and what has taken so long.
Last Wednesday I setup your machine to transfer
its documents, settings, and programs over to the
temporary machine you are using now, which takes a
few hours. I had an unexpected family emergency
occur that evening which occupied my Thursday and
Friday. There are many open service tickets that
require the attention of what few student
technicians we have available. I was able to set
up the temporary machine for you, finish the
migration, and install it in your office.

What happens now? You can use the machine we've
provided just as if it was your own machine.
Although it will make little difference for you as
a user I will be fixing the old machine. After it
is stable again I will remigrate your documents,
settings, and programs from the temporary machine
you have now to your real machine. I plan to do
the migration in your office however so that we
save time and you are not left wondering where
your Mac is for days.
...

He has the temporary Mac. I will reimage his old
one then get it back to him.

He called back today and said that he doesnt have 
a working computer.

The replacement machine is 20040085

I am setting up a replacement machine. We will do
a Firewire data swap and get him setup. His old
machine will possibly need to visit the Apple store.

I didn't tough Mac mail.

he called and said that his machine is in worse 
shape than before, he can't even check his mail 
he says.

Task reassigned to Audrey Sundkvist.

****This is an email****
Hi Dr. Coker,

I came by your office and worked on your computer.
I updated it and was able to get Finale and
Firefox running (if it crashes tell it to Reopen).
I did not have time to get Safari working, because
I have to head to class. I will come by tomorrow
sometime and work more with Safari.

Thank you,

-- 
Audrey Sundkvist
WOU UCS Technician

Safari, Firefox, and Finale will not start up. He 
is out of the office tomorrow but Lacey Caligure 
(88275) can let someone in.