Service Request Ticket - # 25961

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2008 08:30 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact chmende@wou.edu 88925

Tracking

Entered by Date Memo
Christian Mendez
Email

Public
Entered by Date Memo
Christian Mendez May 23, 2008 09:01 AM 
Task reassigned to Christian Mendez.
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Christian Mendez May 23, 2008 09:01 AM 
She restarted and its working fine this morning.
Asked me to close the ticket.
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UCS Tech May 22, 2008 04:28 PM 
Status changed to: Waiting for Contact
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Brian Berkley May 22, 2008 04:28 PM 
Cheryl has the Sun Java Connector, and when she
opens a contact in outlook, and tries to paste or
type anything in the memo field, she gets this
error message when trying to save the contact. 
She doesn't know if this has never worked, or if
it is a result of the Sundown crash from
yesterday, since Sundown is the directory server.

She will restart her system tonight, and try again
tomorrow and call back in to update the task if
its working, or if either Myron or Audrey get to
go help her on Tuesday.
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Shannon McCormick May 22, 2008 08:46 AM 
That first paragraph is the error message she 
gets when trying to edit and save any of her 
contacts.
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Shannon McCormick May 22, 2008 08:35 AM 
Unable to establish a session with the address 
book server contact your server admin for help or 
try later.

All other email is working fine.
Has a meeting today 11-1. Available this morning 
today or all day tomorrow.
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