Service Request Ticket - # 25966

Service Request Information

CONTACT Name Snow, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2008 09:59 AM
Department College of Education Phone 88623
Location Email snowe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070779[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
Serial No. DGF61G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410

Wired NIC 00:1E:C9:64:7E:FD

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 22, 2008 10:24 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 22, 2008 10:24 AM 
reset his disconnected session
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Shannon McCormick May 22, 2008 10:04 AM 
He has been trying to get on about 20 times. The 
screen is black the bars are there but are filled 
in with black. 
He has tried restarting and loggin in. Was able 
to use remote desktop an hour ago.

He can't access important progams for work.

He will be available all day today.
He will be here till 5 tomorrow.
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