Service Request Ticket - # 25984

Service Request Information

CONTACT Name Snyder, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2008 11:58 AM
Department Natural Science/ Biology Phone 88224
Location Email snyderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040811[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex SX280 Intel Pentium 4 Processor 540
Serial No. 6G5K971 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0052260

Wired NIC 00:11:43:C3:E9:E2

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 23, 2008 04:19 PM 
Task reassigned to Brian Witt.
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Brian Witt May 23, 2008 04:19 PM 
Installed Real Player. It is not asking me to 
register.  Logged on as a non admin and there 
was no registration request.  He should be all 
set, but I called and left a VM instructing him 
to test it out and make sure everything works 
for him
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Christian Mendez May 23, 2008 12:00 PM 
RealPlayer issues:

Jeff wants to have RealPlayer installed on the 
Instructor's Statio in NS 122 wou#20040811[Edit Inv]

He mentions that it is already installed but when 
he goes to open realplayer, it asks for him to 
register and he can't cancel and doesnt know how 
to register the product or even if he can. 

He says he needs to upload 3 videos by next week 
and its crucial for him to have a tech help.

He will be here until 3pm today.
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