Service Request Ticket - # 26028

Service Request Information

CONTACT Name Richards, Ronald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 28, 2008 03:03 PM
Department Facilities Services Phone 88047
Location Email richardr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060405[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0638YB060E Location TBA Student Tech Distribution

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059359

Wired NIC 00:14:4F:57:86:EE

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 28, 2008 03:13 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 28, 2008 03:12 PM 
logged off session, restarted user profile hive
cleanup
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Christian Mendez May 28, 2008 03:04 PM 
thin client wou# 20060405[Edit Inv]

He tried to log into the thin client and he gets 
as far as the load screen and its frozen

he tried ctrl/alt/del but nothing happens

His session might need to be disconnected.
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