Service Request Ticket - # 26030

Service Request Information

CONTACT Name Lerum, Wilburta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 28, 2008 03:40 PM
Department Student Engagement Phone 88655
Location Email lerumw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070440[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 880F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:89:73

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact chmende@wou.edu 88925

Tracking

Entered by Date Memo
Christian Mendez
Email

Public
Entered by Date Memo
Christian Mendez May 28, 2008 03:43 PM 
Task reassigned to Christian Mendez.
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Christian Mendez May 28, 2008 03:43 PM 
She did a manual restart and everything works 
fine now.

closing ticket.
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Christian Mendez May 28, 2008 03:43 PM 
She logged in to her DELL and everything showed 
up correctly on her desktop but cannot click on 
anything. 

When she goes to start, nothing happens but does 
get an hourglass when she hovers on start.

can't click on any of her desktop icons either.
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