Service Request Ticket

Service Request Information

CONTACT	Name	Bennett, Roy V.	Date	May 29, 2008 10:29 AM
	Department	Library & Media Services	Phone	88893
	Location		Email	bennetr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050365 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000 Intel Pentium M, 1.73GHz/2MB,533MHz
	Serial No.	3Y6GG81	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054493
	Wired NIC	00:12:3F:E8:AD:08
	Wireless NIC	00:13:CE:1A:4D:60

TECHS	Submitted by	Shannon McCormick	Contact	smccormick06@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	May 30, 2008 11:43 AM	Added Print Key	Add Attachment
Adam Shinn	May 29, 2008 03:45 PM	Task reassigned to Brian Witt.	Add Attachment
Adam Shinn	May 29, 2008 03:45 PM	Brian, it's all you babe	Add Attachment
Christian Mendez	May 29, 2008 03:26 PM	Roy called and said tomorrow morning would be great around 9am.	Add Attachment
Adam Shinn	May 29, 2008 03:11 PM	Left him a vm asking for the best time to come by and look at the laptop.	Add Attachment
Shannon McCormick	May 29, 2008 10:30 AM	**This is an email** EITDS Help Desk: Please install the freeware screen capture program "PrintKey" or "PrintKey 2000" on laptop WOU#20050365 which is located in room HL208B for Roy Bennett. Thank you, Roy Bennett ============================= Roy Bennett Video Production Services Supervisor, Government Documents Librarian Library and Media Services Western Oregon University 345 N. Monmouth AVE Monmouth, OR 97361-1394 Email: bennetr@wou.edu Tel: 503-838-8893 Fax: 503-838-8399 http://www.wou.edu/library =============================	Add Attachment