Service Request Ticket - # 26046

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2008 03:28 PM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040380[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D800, Pentium M, 735 (1.7GHz)
Serial No. GC7TP51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Microsoft Office XP Pro from P0049292

Wired NIC 00:0F:1F:25:59:7C


Wireless NIC 00:0E:35:64:C2:30

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 30, 2008 11:44 AM 
Uninstalled Sophos. Reinstalled it.
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Adam Shinn May 29, 2008 03:46 PM 
Task reassigned to Brian Witt.
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Adam Shinn May 29, 2008 03:46 PM 
Brian, this is a different laptop but in the 
same room if you don't mind.
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Christian Mendez May 29, 2008 03:29 PM 
****This is an email****
EITDS Help Desk:
 
Sophos is not working on laptop WOU #20040380[Edit Inv]. 
This laptop is located in room HL208B.

============================= 
Roy Bennett 
Video Production Services Supervisor, 
Government Documents Librarian 
Library and Media Services 
Western Oregon University 
345 N. Monmouth AVE 
Monmouth, OR 97361-1394 

Email: bennetr@wou.edu 
Tel: 503-838-8893 
Fax: 503-838-8399 
http://www.wou.edu/library 
=============================
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