Service Request Ticket - # 26048

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2008 04:22 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050319[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 406R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:B4

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 30, 2008 10:33 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 30, 2008 10:33 AM 
Looked at the message headers with Nancy and they
were 550 Permanent Fatal Errors when cougar tried
to find comcast.net and comcast.net had an outage.
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Christian Mendez May 29, 2008 04:25 PM 
sharonkadell@comcast.net and lmtsilva@comcast.net

she keeps getting these messgaes back to her wou 
account.

She told me that just recently (today) she cannot 
send any email messages from her WOU account to 
any comcast address. They call bounce back saying 
they had fatal errors and provider unknown.
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