Service Request Ticket - # 26056

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2008 08:48 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 30, 2008 01:21 PM 
remoted in and restarted explorer.exe for her
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Christian Mendez May 30, 2008 12:46 PM 
She says that after she logs in to her machine, 
everything is frozen

she has restarted and it still does the same 
thing.

she again says this is a high priority
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Brian Berkley May 30, 2008 10:59 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 30, 2008 10:59 AM 
remoted into her system and made the error go away
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Emily Warner May 30, 2008 08:49 AM 
****This is an email****

 
Computer: 20030618[Edit Inv]
 
Adobe Reader does not open up in the browser 
properly. It opens Adobe Reader but does nothing. 
If you go back to the browser there is an error 
message: 
 

 
If I click OK it goes back to Adobe Reader and 
opens it up. The Adobe that it is trying to open 
is Adobe Acrobat 6.0 Professional.
 
Can somebody please fix this?
 
Thanks.
 
Jan
 
Jan Carlson, Gift Planning and Stewardship 
Assistant
University Advancement - WOU Foundation
Western Oregon University
The Cottage
Monmouth OR 97361
carlsonj@wou.edu
Phone: 503-838-8725Fax: 503-838-8289
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