Service Request Ticket - # 26057

Service Request Information

CONTACT Name Murphy, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2008 08:51 AM
Department Criminal Justice Phone 88410
Location Email murphyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030756[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 82F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:2F:EF

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 30, 2008 11:44 AM 
I used the boot cd to clear the admin pass.  Once
in, I reset the password to our standard and then
set the correct time.
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Brian Witt May 30, 2008 10:42 AM 
Task reassigned to Brian Witt.
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Brian Witt May 30, 2008 10:42 AM 
Admin password has been changed.  No way of
getting on the machine.  I am going to try and
break in by using the password recovery boot cd
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Emily Warner May 30, 2008 08:54 AM 
A message pops up that is preventing him from 
logging on to his computer. The message says 
something about the current time being different 
and to get administrative assistance.

He is not happy about this at all and wants it 
fixed immediately...
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