Service Request Ticket - # 26058

Service Request Information

CONTACT Name Troyer, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2008 09:02 AM
Department Humanities Division Phone 89123
Location Email troyerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040684[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag C2T8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. c2t8z61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:12:64

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Jun 04, 2008 11:15 AM 
Task reassigned to Brian Witt.
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Brian Witt Jun 04, 2008 11:15 AM 
Someone in the office told me that the issue has
been resolved.
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Brian Witt May 30, 2008 03:30 PM 
Damn....
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Christian Mendez May 30, 2008 01:08 PM 
****This is an email****
Hi,
 
Thanks for fixing the noise, but now I keep 
getting a "General Notification" saying 
"A cooling device has exceeded a non-critical 
threshold.  Contact your Help Desk or Dell 
Technical Support for further assistance." 
 
Rob Troyer
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Brian Witt May 30, 2008 12:19 PM 
Blew out his computer and swapped the CPU fan with
the parts 280 we have in the office.  Perfectly
quiet.
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Brian Berkley May 30, 2008 11:11 AM 
Task reassigned to Brian Witt.
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Brian Berkley May 30, 2008 11:11 AM 
User defragged drive on his own, and problem seems
better.  Need a tech to work with him on picking
up his PC and blowing the dust out and checking
for failed fans, etc.
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Emily Warner May 30, 2008 09:02 AM 
****This is an email****
Hi,
 
The computer in my office in Todd Hall room 333 
(computer number 20040684) has started to make 
annoying noises. For the first few minutes after 
I start it up, it sounds like an airplane taking 
off, and then sometimes it sounds like someone 
holding the end of a four foot long wire with a 
weight at one end and spinning it around faster 
and faster until it becomes an insane high-
pitched whir that finally stops. Well, that may 
be a little overly dramatic. Can someone come 
open it up and give it a spring cleaning or 
something? Aside from the sound effects it works 
fine. 
 
Thanks
Robert Troyer
English Department
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