Service Request Ticket - # 26060

Service Request Information

CONTACT Name Hoffman, Kim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2008 11:30 AM
Department Creative Arts/Art Phone 88248
Location Email hoffmak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20070193[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Dell UltraSharp 1908FP 19in Flat Panel Monitor
Serial No. cn0fp1827161877nb953 Location PDR pile awaiting PDR
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Jun 02, 2008 10:22 AM 
There was also a mac in there with a scanner
attached with no scanning software.  I installed
the software.
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Brian Witt Jun 02, 2008 09:46 AM 
He was saving directly to the H: drive.  This does
not save the image, but rather creates an empty
file showing zero kb on disk. He needs to do them
all over, saving locally to the machine first.
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Brian Witt May 30, 2008 02:27 PM 
He is using the MAC attached to the Slide Scanner
in CH 311
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Brian Witt May 30, 2008 01:14 PM 
Called, no answer.  Didn't leave vm. I'll call
back later.
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Brian Witt May 30, 2008 01:07 PM 
Task reassigned to Brian Witt.
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Christian Mendez May 30, 2008 11:32 AM 
He has a lot of .gif files that he scanned into 
the MAC.

When he tries to open them, eror message comes up 
that says error, cannot open file

He went in through photoshop and could not open 
them either

He is in CH 311
He mentions that this is crucial and needs to 
open these files.

He has 39 files.

I don't believe that he logged into his H:Drive 
on the MAC and saved the files on the My 
Documents folder on the Machine.
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