Service Request Ticket - # 26066

Service Request Information

CONTACT Name Tarter, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2008 02:57 PM
Department Creative Arts/Art Phone 88387
Location Email tarterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070895[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook 13-in (white) 2.4GHz Intel Core 2 Duo #MB403LL/A
Serial No. W88162DF0P1 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0065730, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114 transferred to 20100667, Macbook- iLife ¿08 suite for creating photo projects, making movies, designing DVDs, building websites, and composing music, Front Row, Photo Booth

Wired NIC 00:1F:F3:4F:52:89


Wireless NIC 00:1F:5B:B4:63:8B


Bluetooth NIC 00:1F:5B:E0:B0:DB


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Jackie Digmann Jun 17, 2008 03:00 AM
email sent Monday June 16th
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Jackie Digmann Jun 17, 2008 03:00 AM
 Hi,



I thought all was well, but when I went to open 
InDesign on the laptop it requested a serial 
number.
Photoshop is fine -- I haven't checked the other 
software in CS3, although Acrobat seems to be 
running alright.


I may need InDesign on my trip, and I'm leaving 
Wed. June 18 -- so Tuesday the 17th is my last 
chance. 
The student technicians did a bang up job today --
 their nametags didn't have names so I don't know 
who to request! I just didn't know to look at 
each applicaiton for a startup registration 
number.


At any rate, InDesign is the critical one not yet 
initiated for this trip,


I'll be on campus until 3:30.
Much appreciation for your support in this busy 
time -
Diane T
 
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Audrey Sundkvist Jun 16, 2008 02:03 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jun 16, 2008 02:03 PM
Rebecca and I did this. We reinstalled the
Photoshop that was missing and setup her printers.
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Christian Mendez Jun 11, 2008 03:52 PM
****This is an email****
 Hello,

I know it's a busy week for Adam S. - he was 
helping me set up a MacBook. I'm not able to set 
up any printer connections without an 
administrator, so that's slowing me down some. I 
don't have the service number for this task, but 
I suspect it's still open because he knew there 
was still more to do to get this thing rolling.


Also, for some reason I can't locate the CS3 
Photoshop application -- a bit of a mystery.


I will be on campus Thursday and Friday this 
week, so if he can come help a bit I'd sure 
appreciate it.
Thanks very much


Diane Tarter
Professor of Art (Graphic Design) 
& Chair, Creative Arts Division


Western Oregon University
345 N. Monmouth Avenue
Monmouth, Oregon 97361


503.838.8593
tarterd@wou.edu





 

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Katie Jessel Jun 09, 2008 08:58 AM
needs printers added on her macbook.

around all day today, other that give her a call 
for other times.
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Adam Shinn Jun 05, 2008 02:57 PM
got her H: working and her e-mail is set up
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Shannon McCormick Jun 05, 2008 10:52 AM
Dianne called today saying that she would be open 
around 1 to work on her macbook
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Adam Shinn Jun 05, 2008 09:47 AM
Task reassigned to Adam Shinn.
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Adam Bates Jun 04, 2008 09:35 PM
****This is an email****
Hi,


Adam was helping me set up logins for my new 
laptop today - we didn't quite get finished. I 
will be in Rice 101b tomorrow afternoon, Thursday 
June 5, and would sure appreciate help to finish 
sorting this out. 


Thanks very much, please call if I can be more 
specific.
88593
(I'll be in meetings until about 10:30, and in 
and out during the 11:00 hour)


Diane Tarter
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Christian Mendez Jun 04, 2008 02:45 PM
Diane called back and said that she is available 
at her office if someone wants to help her with 
the task.
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Audrey Sundkvist Jun 04, 2008 02:41 PM
Adam Shinn had said she needs account lookup to
reset her password and Mac Mail setup.
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Audrey Sundkvist Jun 04, 2008 02:41 PM
I had a high priority task and was unable to do this.
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Adam Shinn Jun 04, 2008 12:08 PM
Task reassigned to Audrey Sundkvist.
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Christian Mendez Jun 04, 2008 11:22 AM
She called back saying she is available at her 
office until 2pm at RICE 101B
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Adam Shinn Jun 04, 2008 10:08 AM
Called and left her a VM asking to give us a 
call when I can bring over the mac
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Adam Shinn Jun 03, 2008 03:38 PM
programs are installed. will finish updating mac 
and deliver.
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Adam Shinn Jun 03, 2008 02:12 PM
Task reassigned to Adam Shinn.
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Tricia Flaherty May 30, 2008 03:32 PM
oh yeah the laptop with MagSafe Airline Adapter 
are on inventory counter in ITC008, software 
dmgs are at T:\Adobe Creative Suite\Adobe 
Creative Suite CS3 Web Premium\CS3 Web Premium 
MAC and T:\5. Mac 
Software\Adobe\Indesign\Indesign CS3 for MAC
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Tricia Flaherty May 30, 2008 02:58 PM
She is leaving to go on a recruiting/lecture 
trip next week and wants to have time to figure 
out the "transitional kinks" ahead of time

install software: MS Office 2008 for MAC from 
P0065730, Adobe CS3 Web Premium Mac License from 
P0064881 and Adobe InDesign CS3 Mac License from 
P0064881
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