Service Request Ticket - # 26074

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2008 07:57 AM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051159[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. S0612YB9142 Location PDR

CPU Unknown


OS Software

Wired NIC 00:14:4F:0E:8C:9F

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Joan Guralnick Jun 02, 2008 09:15 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Jun 02, 2008 08:06 AM 
Reset his session on TS5.  Everything is working fine.
 Add Attachment
Ziad Al-sulaiman Jun 02, 2008 07:59 AM 
Mr. Tom's computer is on but not responding. The 
only thing working is the mouse but it is not 
letting him open anything. "He thinks that 
someone needs to cut his session"
 Add Attachment