Service Request Ticket - # 26079

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2008 10:02 AM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050981[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
Serial No. CP9WB91 Location PDR

CPU Pentium M 2.0 GHz


OS Software MS Office Pro 2003 from P0056071

Wired NIC 00:12:3F:6A:C4:20


Wireless NIC 00:16:6F:30:A5:A1

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Jun 06, 2008 11:54 AM 
Her computer wasn't running slowly, it was only
running slow when she was at home and using the
internet through wireless. I told her that using a
wired connection would be faster but if she is set
on using wireless, then there is no way to make to
internet faster without getting a faster
connection through her ISP. I also told her she
needed to do updates (SP3) and she began
downloading and installing that. Closing the task.
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Brian Witt Jun 06, 2008 11:38 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Jun 06, 2008 11:30 AM 
Task reassigned to Skyler Gregory.
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Myron Hoeckle (Student) Jun 04, 2008 02:38 PM 
this will be done friday, when she is here with
the laptop.
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Christian Mendez Jun 02, 2008 10:03 AM 
C M called and said that her laptop is running 
slowly and she would like a tech to take a look 
at it. She says it runs especially slow when she 
is online. 
Its a Dell Laptop - INSPIRON 700M -

She is available today until 4pm
Friday afternoon

ED 234
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