Service Request Ticket - # 26081

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2008 10:47 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 03, 2008 02:55 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 03, 2008 02:54 PM 
Remoted into her system and installed access, and
palm desktop, and outlook holidays for 2008-2012.
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Christian Mendez Jun 02, 2008 02:46 PM 
She also needs Access on her MS Office Suite. She 
mentions that its not under 
start/programs/microsoftoffice

she sees word/excel/etc but no access.
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Christian Mendez Jun 02, 2008 10:49 AM 
She is having a hard  time synching her palm with 
her machine. DELL PC

Palm - LifeDrive

She wants to make sure that she DOES NOT have her 
email synch'd with her PALM

She will be available from 1:30 - 3:30pm
Tomorrow around all day until 4:30pm
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