Service Request Ticket - # 26126

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2008 11:57 AM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050143[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 632WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:B1:F5

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Katie Jessel Jun 09, 2008 01:47 PM 
Machine got the blue screen of death again.
It said: PAGE_FAULT_IN_NONPAGED_AREA
I don't know if that is helpful, if not, I'll 
get more info next time someone tells me it 
happened.
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Brian Witt Jun 04, 2008 02:05 PM 
Task reassigned to Brian Witt.
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Brian Witt Jun 04, 2008 02:05 PM 
I checked the machine is it works fine. This only
happened once with the machine and is not a
repeating issue.  Until it comes up again, we
cannot really troubleshoot.
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Audrey Sundkvist Jun 04, 2008 12:11 PM 
This machine was reimaged in April (SR# 25179).
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Audrey Sundkvist Jun 04, 2008 12:09 PM 
Many problems can cause "Blue Screen of Death,"
which is possibly what has been described here.
Without seeing the screen it is hard to diagnose.
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Katie Jessel Jun 04, 2008 11:58 AM 
In the middle of typing in a word document, a 
blue critical error screen came up and the 
computer had to be restarted (says a student).

It hasn't happened again to my knowledge. The 
computer is at station H2.
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