Service Request Ticket - # 26152

Service Request Information

CONTACT Name Lindsay, Lynne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2008 04:44 PM
Department College of Education Phone 88272
Location Email lindsayl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020775[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Intel P4-2.8GHz
Serial No. BRHNF31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office XP Pro from P0043102

Wired NIC 00:07:E9:6A:00:EA

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 15, 2008 12:03 PM 
She needed IE set to open new links in new windows
instead of new tabs. Banner won't open in a new
tab, only in a new window.
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Audrey Sundkvist Jul 15, 2008 11:49 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 11, 2008 09:56 AM 
I called and talked to the user. She said, "If I
open my email and then Banner it closes my email.
It doesn't happen if I open Banner and then my
email. It didn't used to do this." She also said
that she is moving and busy today, so to contact
her next Monday or Tuesday.
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Brian Berkley Jul 09, 2008 02:52 PM 
This is a USER issue, not a computer problem.  If
anything, a tech can try and blow away her profile
and create another.  Her email does not disappear.
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David Olson Jul 09, 2008 02:19 PM 
its still an issue and she recieved christians 
voicemail. she is in ED 202.
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Christian Mendez Jul 09, 2008 01:41 PM 
Called and left voicemail asking her to call us 
back.
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UCS Tech Jun 24, 2008 11:21 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Jun 24, 2008 11:21 AM 
Called and left a message asking for times she's
available.
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Brian Berkley Jun 18, 2008 04:24 PM 
Its not a problem, she just uses multiple browser
windows and not tabs.
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Christian Mendez Jun 18, 2008 12:26 PM 
****This is an email****
The problem still persists...  ~ Lynne
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UCS Tech Jun 05, 2008 05:22 PM 
Status changed to: Waiting for Contact
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Brian Berkley Jun 05, 2008 05:22 PM 
Turned on tabbed browsing, and turned off reuse
browser windows.

She will try it tomorrow, and if she doesn't like
it, she'll want tabbed browsing turned off.
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Courtney Carlson Jun 05, 2008 04:49 PM 
Desktop machine in office. She has files and wou 
email open. When she clicks the "open banner" 
icon in her toolbar, her email disappears and is 
replaced by banner login.

It sounded like she just needs her browser 
settings changed to open a new tab or window... 
somthing to that effect.

It has been this way for months.

Times:
 business hours.
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