Service Request Ticket - # 26153

Service Request Information

CONTACT Name Kinney, Patricia- goes by Susanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2008 04:51 PM
Department Business Services Phone 88958
Location Email kinneys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030698[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FRC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5C:EA

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jun 16, 2008 11:59 AM 
I told her a little about disconnected sessions
and how to log into specific terminal servers.
 Add Attachment
Audrey Sundkvist Jun 13, 2008 11:51 AM 
Called and left a message asking for times.
 Add Attachment
Audrey Sundkvist Jun 13, 2008 11:50 AM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Chris Curtis Jun 12, 2008 12:51 PM 
Left Message
 Add Attachment
UCS Tech Jun 05, 2008 05:22 PM 
Status changed to: Waiting for Contact
 Add Attachment
Brian Berkley Jun 05, 2008 05:00 PM 
can't help her if i don't see which server she
tried to connect to, she doesn't have a session to
reset.
 Add Attachment
Courtney Carlson Jun 05, 2008 04:58 PM 
Successfully logs in with remote access...
accepts password. Then she gets a black screen 
and has a bar on top of screen reading ts.wou.edu.

Last week last time successfully loged in.
Tried rebooting machine. Tried logging in 
multiple times.

Times:
8-5
 Add Attachment