Service Request Ticket - # 26177

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2008 05:02 PM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060809[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 548T2D1 Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 548T2D1 Location Storage

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007

Wired NIC 00:1A:A0:4A:C1:C3

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 10, 2008 11:31 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 10, 2008 11:31 AM 
remoted into her system, reinstalled Adobe 7,
uninstalled adobe reader 8, reinstalled our
slipstreamed version of adobe reader 8, and helped
her resolve a Macromedia Contribute error.
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Cinthya Mendez-Garcia Jun 08, 2008 05:05 PM 
Says she uninstalled adobe professional 7.0 in 
order to install the adobe reader 8.0 required to 
to download/install some federal forms she needed.
Says she needs adobe professional 7.0 reinstalled 
into her computer. 

Also asked if this can be done remotely then it 
would be great, if not then she said to give her 
a call for her available office hours.
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