Service Request Ticket - # 26210

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2008 08:34 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070147[Edit Inv] (opens in a new window) Bldg/Room HWC 128
Service Tag 84GBBD1 Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 84GBBD1 Location Conference Rm

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:52:F8:72

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Shannon McCormick Jun 12, 2008 08:22 AM 
The problem is fixed, it is working this morning.
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Brian Berkley Jun 11, 2008 01:08 PM 
Task reassigned to Network Support.
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Katie Jessel Jun 11, 2008 08:37 AM 
Error: cannot send outbound emails.
She can send emails through the web browser, but 
not through Outlook. Problem started about 30 
minutes ago and she hasn't changed any settings. 
She can recieve all emails.

She will be available in the library all day.
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